Tweet
I had a problem with a recent transaction on ebay. I bought some coilover springs and I got the id wrong, the springs were 2.25" when the shock bodies I had were 2.5" id. Anyway I arranged a return with the seller and at that time they mentioned I'd paid £49 but I'd only receive a partial refund of £40. Their reasoning for this was they'd spent £9 on a courier delivery.
When I checked the listing there was a clear mention of free postage so I did a quick bit of research. This is the link that came up:
http://www.adviceguide.org.uk/wales/...off_period.htm
So get to know your rights! There doesn't need to be something wrong even, as it is a distant sale and you aren't able to hold the item or see it directly you have 7 days to assess the items true value or suitability. Pay for the return of the product and get a refund in full including the postage fees.
The only items in relation to car parts etc would be special order items, so items that aren't held in stock and are made specific to your order.
Sorry this post is so long, but it is all good information, please crosspost this info to other car forums as I'm sure there are too many items that arrive of unexpected quality or finish that should be returned for a refund. Getting the outbound postage refunded is clearly stated in law, I know for certain most of the returns I have made I didn't get the postage fees returned!
When I checked the listing there was a clear mention of free postage so I did a quick bit of research. This is the link that came up:
http://www.adviceguide.org.uk/wales/...off_period.htm
'When you buy goods or services by distance sale, for example by internet, phone, mail order or TV, the law says you can cancel your contract within a cooling-off period. For most goods and services, the cooling-off period lasts for seven working days from when you bought it.'
'If you have already paid for the goods or services, whether in full or with a deposit, the law says the trader must refund all your money within 30 days of you cancelling the agreement.
The refund should include any delivery charges you paid. However, you may be responsible for the cost of returning any items to the seller. If this was in your terms and conditions, you will have to pay to return the items. The seller can deduct this cost from the amount they repay you.'
'If you have already paid for the goods or services, whether in full or with a deposit, the law says the trader must refund all your money within 30 days of you cancelling the agreement.
The refund should include any delivery charges you paid. However, you may be responsible for the cost of returning any items to the seller. If this was in your terms and conditions, you will have to pay to return the items. The seller can deduct this cost from the amount they repay you.'
So get to know your rights! There doesn't need to be something wrong even, as it is a distant sale and you aren't able to hold the item or see it directly you have 7 days to assess the items true value or suitability. Pay for the return of the product and get a refund in full including the postage fees.
The only items in relation to car parts etc would be special order items, so items that aren't held in stock and are made specific to your order.
Sorry this post is so long, but it is all good information, please crosspost this info to other car forums as I'm sure there are too many items that arrive of unexpected quality or finish that should be returned for a refund. Getting the outbound postage refunded is clearly stated in law, I know for certain most of the returns I have made I didn't get the postage fees returned!
but the rust wins hands down
Comment